Arrma Infraction V4 223S Brushless 1/8 RTR Electric 4WD Street Bash Truck w/2.4GHz Transmitter

I love the Infraction 6s and had to get the 3s. Such an awesome rc. I got mine in surprisingly good condition however they shipped the car upside down. Also the last 3 of my packages from amain for rcs were horrendous. Smashed inner boxes, smashed outer box which was not from my carrier I know my driver we speak often. Plus both my other packages from 2 different retailers were absolutely mint. This did still upside down which was very annoying but every box I got from you had shipped upside down which I find odd. The issue itself is amain warehouse because this is where the problem is happening the warehouse is horrible while your customer service is very great except for few reps are terrible to be honest with you but for the most part there are very helpful people who care. But your Warehouse makes me never want to order here again I ordered another car from here and it came defective and used it was definitely a return car that someone returned and sent to me. It was taken care of but I still don't trust it will come ok. I'm skipping amain for any large purchases it only stick into batteries or accessories from here because that's all that they can really manage to ship out halfway decently. I put $159 battery at one time and they sent it with no protection and it came completely destroyed and dented. Again it's a shame because you guys have great customer service but horrible people who work in the warehouse we need to be retrained. Also this car shouldn't come in an upside down orientation. It's an extreme hassle to return cars especially several times and especially with how large they are so when you buy one you really want to keep it and do everything you can to avoid and exchange but when you're sending out bum inventory and I'm paying premium prices I expected to be near flawless new. Anyway I hope the warehouse adjustments are made . I have 28 RC collection and it keeps growing and I need parts accessories batteries and ongoing things for a long time and you're talking about thousands of dollars that you just throw away by skipping here especially if I get the rare occasion unhelpful rep. I had to call a couple times to get the right person who understands and helped right away where another have me 0 options. I feel it's extremely hit or miss here and when one rep blacked the carrier I factually stated the impossible to him due to getting 2 other ec packed that day handled by a week know driver who explained the box to one of these came to fedex that way. If that wasn't strictly for winter being I would've returned it. But I had to go buy all new shocks for the car because they blew out within 10 minutes around the run and the servo came defective and these parts are on back order so they couldn't even send me them and now I have to wait. But I bought my own parts in the meantime and just told them that it's whatever because it wasn't something that I'm collecting and it was inexpensive but I still should not have to have gone through that for any price but I'm just trying to say I'm very very flexible with this stuff but I'm not going to accept damaged,prior open or returned merchandise from others. I'll maybe use your company for accessories but no more rcs here. Was going to get the 1973 Porsche carrera flux but I knew you couldn't handle getting a scale car like that so I went direct to manufacturer and so happy I did. I got that box with this order today the Porsche was mint the car from here was clearly prior opened broken seals, the top lifted straight off when I went to pick it out of the box, the paint of the body at the top was all scraped off there was a big debt and hole in the cardboard behind the car clearly it moved violently. It looked repacked or so something it was just wrong despicable. I have one coming again and hoping that's the end to it because things one of my favorite street car bash around and favorite looking stock type dirt racer. I am frustrated but a really good senior rep made it right gave me an upgrade and sending out another asap which is the only reason I'm giving them the second chance because of Ivan he is a great employee and understood and listened. He came up with a resolution to retain a customer and I highly appreciate his professionalism and handling of my issue he saw me as a person and the frustration and also valued my business so because of him I'll keep using here when the time is right but you need to fix your warehouse from the top down. It you are going to lose significant business to true hobbyist who spend the real money. Out of 4 rc pieces IDK why I even gave 4 chances 1 can't right but upside down .. but there was no damage so no return. I'm reasonable I expect the same from the company and I expect respect of my products. Shipped with care and the right way up or extra padding would help. I've chose other retailer recently for cars because my trust here is gone in still worried about my replacement but again your customer service is great but they can be as good as the best but you If you're warehouse can't ship a box you have severe issue they need addressing.

Car was undrivable out of the box says was set up for drift. The car was very undrivable. Just spend around in the circle.

Favorite car i have so far.... better drifts than actual drift cars. So much fun.